Commercial Policy • Paddle Compliance

Refund and Return Policy

Refund terms for digital content and services • Last updated: September 13, 2026

Refund Policy at a Glance

We provide the ability to create, edit, and test any invitation for free before paying. Once you choose to activate the invitation (one-time fee of 30 EUR (30 euros)), the digital service is performed and delivered instantly, which is why the right of withdrawal ceases under EU digital goods legislation. However, if you experience a technical platform issue that prevents you from using the service, we offer a guaranteed full refund.

1. Nature of Our Products (SaaS Digital Services)

The Online Invitations platform (operated by -) provides exclusively software products and intangible digital content (Software-as-a-Service): invitation web hosting, interactive web pages, access to dynamic RSVP forms, nominal guest allocation, and graphical table seating charts.

Payments are processed as Merchant of Record by our international partner Paddle.com Market Limited.

2. Free Trial Period (Try Before You Buy)

We encourage all users to fully experience the platform before making any payment:

  • You can choose any available design template (wedding, baptism, private or corporate party);
  • You can enter your own text, event details, desired photos, and background music;
  • You can preview the invitation in real time exactly as guests will see it on their phone or laptop;
  • You can configure table seating and the guest list.

This trial phase is 100% free and allows you to make sure the product meets your exact expectations prior to purchase.

3. Withdrawal Right Exemption After Activation

Pursuant to Article 16 point (m) of Government Emergency Ordinance no. 34/2014 on consumer rights (transposing European Directive 2011/83/EU on consumer rights):

"Excluded from the right of withdrawal are [...] contracts for the supply of digital content not supplied on a tangible medium, if the performance has begun with the consumer's prior express consent and after acknowledging that they will lose their right of withdrawal."

The moment you complete payment through Paddle and the event is activated:

  • The platform allocates hosting resources and activates the public domain/link for unlimited sharing;
  • The automatic RSVP collection system is unlocked in the database;
  • The digital service is considered fully performed and delivered.

Therefore, after the invitation has been activated and made public, no right of refund based on a change of mind can be granted (for example: change of personal plans, cancellation of the event by the user, or choosing another third-party provider).

4. When We Grant a Guaranteed Full Refund (Exceptions)

We are dedicated to customer satisfaction. We will approve and issue a 100% refund of the amount paid in the following legitimate cases:

Platform Technical Errors

If, due to technical reasons attributable to our platform, the invitation could not be activated or was inaccessible to guests, and our support team failed to resolve the issue within a reasonable timeframe.

Duplicate Transactions

If you were accidentally charged more than once for the same event due to a network or checkout error.

5. How to Request a Refund

To submit a refund request, please contact us within a maximum of 14 calendar days from the date of transaction:

  1. Fill out the Support Form from your account or send an email to [email protected];
  2. Include in the message your account email address, event title, and the order number / transaction ID received on your Paddle receipt;
  3. Briefly describe the technical issue encountered.

Our team will review the request within 24-48 business hours. Once approved, the funds will be automatically credited back to the original bank card via Paddle’s secure network within 3-7 business days, depending on the issuing bank.